TRAVEL UPDATE (as of May 11, 2020)
In response to the Coronavirus (Covid-19) outbreak, the elevated travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Avalon is voluntarily and temporarily pausing operations for travel through August 31, 2020.
Our guest services team is in contact with guests affected by this suspension in order to adjust their plans for future travel.
FOR UPCOMING TRAVEL (2020 Departures through August 31)
With the temporary suspension of operations, Avalon is offering options to move travel dates or cancel bookings for travel through August 31, 2020 as follows:
- Affected guests can move their vacation to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2020, 2021 or 2022 without penalty and with an additional re-booking credit through our Peace of Mind Travel Plan*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Letter of Credit to all guests with upcoming departures.
- Guests can opt out of the Peace of Mind Plan via our cancelled vacation policy if we are notified before June 1, 2020*. After that date, the Peace of Mind Travel Plan is the only option.
For travel beyond August 31, 2020, we are continuing our policy waiving cancellation penalties** until 3 days prior to departure.
We understand this is a time of hesitation and concern in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.
Of course we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.
*Peace of Mind offer valid for travel through August 31, 2020 until further notice. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel.
Cancellation refund for 2020 tours follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. To opt out of the Peace of Mind Travel Plan and receive a refund, July and August departures must be advised by June 1, 2020.
**Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of anything that includes specific payment conditions, such as some non-Avalon Waterways operated cruises, select rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.
No one looks out for you like family.
Now that you’ve selected your Avalon cruise, let the excitement and anticipation of your upcoming cruise begin! Upon booking, we invite you to register with us on MyAvalon to ensure you receive all of our valuable email information and news for your upcoming cruise. From a handy pre-cruise checklist, to a selection of fun and engaging optional excursions, to packing and travel tips-even handy airport maps so you can breeze through arrival to your destination-all courtesy of Avalon.
After all, we want your Avalon cruise to be relaxing from start to finish.
Mother Nature and Unforeseen Events.
When it comes to showing you the world, our mission is to provide you with an exceptional and engaging river cruise experience. Occasionally, Mother Nature has other ideas and may present us with unexpected high or low water conditions. While we cannot predict water levels, we can assure you that all of us at Avalon Waterways-on board, on shore, and behind the scenes-are dedicated to providing the best possible vacation experience-no matter what Mother Nature throws our way.
Our seasoned global team works proactively to manage and communicate any necessary itinerary changes with you. We are always ready with thoughtfully planned alternatives and modifications to minimize delay or disruption-which may include changes in embarkation and/or disembarkation locations, utilizing other Avalon Suite Ships available in the area, providing alternative sightseeing, or offering hotel accommodations. Every modification we make is with your comfort and convenience in mind.
And while we’ll always do our best to anticipate and plan ahead, there can be a rare occasion when river conditions require us to update plans close-in to departure, or even make adjustments during the cruise. Even in those situations, our goal is to provide a complete vacation experience and rely on our experience to help you navigate around any affected areas.
In any case if we deem that weather or river conditions stand in the way of a true Avalon cruise experience, we’ll offer alternatives that will ensure you’ll ultimately experience an amazing cruise, even if it means moving to a new date. We will also give the opportunity to cancel, without penalty, when there is a high level of certainty a sailing will have major disruptions and we can’t find an alternative cruise or date to suit you.
Planning and booking your cruise should be exciting, not stressful. We want you to focus on your dream cruise, not lie awake worried about potential “what if’s” of travel. Avalon gets that, which is why we offer the ability to cancel for any reason at all, up to the day of departure, included when you purchase our Travel Protection.
Make sure to ask about it at the time of booking. And replace worry with anticipation.