2013 Travel Terms & Conditions
These terms and conditions apply to 2013 river cruises
PLEASE READ CAREFULLY
The purchase of any travel services offered by Group Voyagers, Inc., doing business
as Avalon Waterways (hereinafter "Avalon") constitutes a contractual arrangement
between you and Avalon, and represents your acceptance of the Avalon Terms & Conditions
set out herein. Please ensure that you read carefully and understand these Terms
& Conditions prior to booking. You are advised to check on the Web sites or to request
the latest version of the Terms & Conditions from your Travel Agent or Avalon prior
to booking your vacation.
Cruise Deposit & Final Payment:
A non-refundable, non-transferable cruise deposit of $250 per person per vacation
is required for Avalon to reserve space for you, with some limited exceptions as
noted below. Avalon accepts checks, money orders, Visa, MasterCard, Discover/Novus,
and American Express. Your booking is not confirmed and payment is not deemed made
until the deposit is received by Avalon and you receive a confirmation invoice.
Your reservation will be automatically canceled if deposit is not received by Avalon
by the deposit due date. On certain departures, deposits may be required at time
of booking to hold or to confirm space for you. Payment of the deposit indicates
you have read and accepted these Terms & Conditions.
Please review and verify your booking invoice thoroughly and contact your Travel
Agent or Avalon immediately if your invoice appears to be incorrect or incomplete,
as it may not be possible to make changes later. Avalon cannot accept responsibility
if we are not notified of inaccuracies within 5 days of sending out the invoice.
In the case of billing errors, Avalon reserves the right to re-invoice you with
Final payment for your cruise vacation is due 90 days prior to commencement of services.
If final payment is not received by the due date, your reservation will be canceled
and your full deposit, including Trip Protection payments and any air deposits,
will be retained by Avalon. Avalon is not responsible for canceled land, cruise
or air reservations in the event payment is not received by the final payment date.
Payment in full is required at time of booking for reservations made within the
final payment date of your vacation.
For group reservations, Travel Agents should refer to the Group Policy, which will
be provided to you by Avalon upon request and is also located in the Travel Agent
Acceptance on the vacation is subject to presentation of the Avalon Traveler Certificate,
which will be available in your final Travel Documents.
Air-Inclusive Vacation Deposits and Final Payment:
The following additional payments are required for International air added to the
start and/or end of your vacation and/or for Intra-vacation air as specified in
the itinerary. International air and/or Intra-vacation air price quotes will show
how much of your total trip cost is made up of government-imposed taxes and fees
applicable at the time of booking. Air pricing is guaranteed upon receipt of full
land plus air deposit or land plus full airfare price.
Intra-vacation air: An additional $250 per person, non-refundable air deposit is
required for packages with Intra-vacation air as noted in the itinerary. Applicable
land plus full payment for air as above is also required at time of booking.
Airfare prices include all taxes, fees and fuel surcharges though may be broken
out into separate invoice line items. These taxes and fees include:
Booking Cancellations & Cancellation Fees:
- September 11th Security Fee up to $10 per person
- Passenger facility charges up to $18 per person
- Federal domestic flight segment fees up to $3.70 per segment
- All U.S. and International arrival and departure and other government-imposed fees
added by the airlines and applicable at the time of booking.
If a booking cancellation is received by Avalon prior to the final payment date
of your vacation, your non-refundable cruise deposits and/or Intra-vacation air
deposit plus Trip Protection payments will be retained. For individual reservations,
the following per person cancellation fees apply. Total price does not include discounts,
promotions, or special incentives. (For group reservations, refer to the Group Policy.)
Standard Cancellation Fees:
- 90-60 days prior to commencement of services: 35% of total price plus Trip Protection
- 59-30 days prior to commencement of services: 50% of total price plus Trip Protection
- 29-1 days prior to commencement of services: 80% of total price plus Trip Protection
- On departure day and later: 100% of total price plus Trip Protection payments
Cancellation fees may also apply to any additional services, including extra night
accommodations, independently supplied services, and optional excursions reserved
prior to, during, and after the tour. Cancellation penalties will be quoted at time
Avalon reserves the right to cancel or reschedule any vacation departure for any
reason, including insufficient demand or force majeure. If a vacation is canceled
prior to departure, Avalon's only responsibility will be to refund the amount received
for the reservation. Avalon will try to rebook the same vacation with a different
departure date or a similar vacation but there are no guarantees of availability
or offering. For air-inclusive vacations, Avalon will try to confirm air schedules
for the selected new dates, subject to availability. Avalon cannot assume responsibility
for any additional costs or any fees relating to the issuance and/or cancellation
of air tickets or other travel arrangements not made through Avalon.
Revisions and Revision Fees:
In addition to any airline-imposed change fees, a fee of $30 per transaction will
be charged by Avalon for any alteration or revision made to a reservation after
deposit or payment is received. Any revision to a booking, including but not limited
to flight cancellations or name changes, may result in the loss of confirmed airline
reservations or increased airfare, which will be payable by you. In many instances,
airline revision or change fees are up to $300, but in some instances may be up
to 100% of the ticket price. Payment of refundable air taxes will be applied to
the amended booking.
Intra-vacation air and hotel penalties may also apply to alternations or revisions
to a booking and may be up to 100% of the full price. A change of traveler name,
vacation date, or itinerary within final payment will be treated as a full cancellation
and new reservation; vacation and airfare cancellation fees (as above) apply.
International airfare may be purchased through Avalon for travel originating from
the United States. All carriers are independent operators and are not owned, managed
or operated by Avalon. Your airline ticket is a contract between you and the air
carrier only, even if you purchase through Avalon. By purchasing your air services
through Avalon you waive all liability for Avalon for such air services.
Avalon is not responsible if an airline cancels, reschedules, or delays a flight
for any reason. If you purchased air through Avalon, we will try to assist in making
new arrangements providing you have not already checked in with your airline for
your first flight segment. After check-in, you must work with the airline directly
to reach your destination or to make any alternate arrangements including amendments
to return services. Please be aware that airline fees often apply for modifications
to air schedules not related to airline-imposed flight cancellations, reschedules,
or delays. These fees will be payable to the airline directly at time of request.
If you miss your departure flight or connection, it is your responsibility to work
with the airline on which you are ticketed to reach your destination. No refunds
will be provided by Avalon for portions of trips missed due to canceled, rescheduled,
or delayed flights after airport check-in, nor is Avalon responsible for any additional
expenses you may incur prior to joining your trip if you miss your departure flight
or flight connection.
For air purchased through Avalon, if any air schedule requires an overnight stay
in a gateway city, Avalon can assist you with hotel reservations; however, the cost
of the overnight stay (including but not limited to hotel and meals) is at your
expense. Air routings are subject to availability. Routings are not guaranteed and
are subject to change at any time.
If you make your own flight arrangements, Avalon will not be responsible for any
loss resulting from cancellation or changes in international gateways, itineraries,
or travel dates. We recommend that you do not purchase airline tickets with high
penalty charges for changes.
Under the new Secure Flight Program enacted by the U.S. Department of Homeland Security,
the Transportation Security Administration (TSA) requires airlines to collect information
from you for the purposes of watch list matching. TSA may share information you
provide with law enforcement or intelligence agencies or others under its published
system of records notice. At time of booking a vacation with air reservations, Avalon
will collect the required information and add to your air booking to pass to the
airline(s) for the Secure Flight Program. The information includes full name, date
of birth, gender, and redress number (if available). Failure to provide the required
TSA information at time of booking will result in the loss of confirmed flights
and airfare price as information is required for ticketing. Rebooking lost airfare
is subject to schedule availability at time of rebooking and may result in alternate
flight schedules and/or increases in airfare price. Any increase in airfare price
is payable by you. TSA information is required at time of booking for Instant Purchase
Some countries may require aircraft cabin insecticide treatment for in-bound foreign
flights. For more information about aircraft disinfection requirements and a list
of countries requiring disinfection of in-bound flights,
For the benefit of everyone on your vacation, Avalon reserves the right to accept
or reject any vacation participant and to remove any participant whose conduct is
deemed incompatible with the interests of the other participants. Avalon will not
refund or cover any cost or expenses incurred for termination of vacation arrangements
due to unacceptable behavior.
Travelers Who Need Special Assistance on Tours and/or Cruises:
You must report any disability requiring special attention while on tour or on cruise
to Avalon at the time the reservation is made. Avalon will make reasonable attempts
to accommodate the special needs of disabled travelers, but is not responsible in
the event it is unable to do so nor responsible for any denial of services by air
carriers, hotels, restaurants, or other independent suppliers. Avalon cannot provide
individual assistance to a vacation participant for walking, dining, getting on
and off motorcoaches, cruise ships, and other vehicles, or other personal needs.
Avalon strongly recommends a qualified and physically able companion accompany travelers
who need such assistance. All travelers with Avalon are subject to the Participation
Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing
activities require extensive standing, sitting, or walking, sometimes on unpaved
or cobblestone streets. Avalon is not responsible for any missed activities due
to a participant's inability to participate with the group. The Americans with Disabilities
Act is only applicable within the United States and facilities for disabled individuals
are limited outside its borders. Most transportation services, including the touring
motorcoaches and cruise ships, are not equipped with wheelchair ramps. Motorized
scooters are not typically suitable on international tours. With prior permission
and waivers, we will attempt to accommodate motorized scooters on domestic vacations,
depending on the suitability of the itinerary.
Although some of our ships have elevators, many of our small ships do not. Passengers
requiring ship elevators should inquire before making reservations. Additionally,
most stateroom doors and restrooms are not wide enough to allow access by standard
wheelchairs, and bathrooms and other doorways may be fitted with coamings. For safety
reasons, passengers in wheelchairs cannot be carried on ramps in ports where the
ship is at anchor.
Avalon does not have specialized facilities and/or treatments required for childbirth,
prenatal or early infant care on board its cruise ships nor may those facilities
be available at ports of call or on land stays. Avalon strongly urges pregnant travelers
to consider the risks of traveling where necessary medical care for pregnancy may
not be available and may not be reachable in a timely manner to address potential
medical complications, problems and emergencies that can occur during pregnancy.
Travelers who are under 18 years old on the departure date must be accompanied by
an adult throughout the vacation and are requested to share an adult's accommodation.
Children under 8 years of age are not allowed on any Avalon vacation. For any special
requirements regarding airline tickets for children, contact your airline directly.
There are no discounts for young travelers on Avalon cruise vacations.
Due to heightened security, many countries have adopted practices to prevent international
abductions of children. If a child will be traveling with adults other than the
parents or with only one parent, it is recommended that a notarized letter be written
by the parents or non-traveling parent granting authorization to travel, including
the dates of travel. We suggest that you also contact the appropriate consulate
and airlines because they may have additional requirements or recommendations.
Smoking is not allowed on transportation that is exclusively provided by Avalon.
On cruise ships, smoking is restricted to certain areas of the vessel. On European
river cruise ships, smoking is allowed only on the vessels' outside decks where
ashtrays are available. Many hotels in North America have imposed a 100% non-smoking
policy and many cities have imposed non-smoking regulations in public spaces. As
a standard rule, Globus confirms non-smoking hotel rooms. If you require a smoking
room a request may be submitted, but we cannot guarantee availability.
All vacation prices are based on rates (reflecting foreign exchange rates) known
at the time of publication and expected to be in effect at the time of departure,
and do not include airfare except where noted on specific itineraries. Vacation
prices are per person, based on double occupancy (two people sharing a room). Single
room supplements and triple reductions are listed where applicable. Not all accommodation
types are available on all vacations. Prices are subject to increase without notice,
subject to the guarantees set forth below.
Once Avalon has received your full cruise deposit for any cruise vacation, that
cruise price is guaranteed and you are protected against any base land or cruise
price increase due to currency surcharge. Any subsequent land or cruise cost increases
are at Avalon' expense, not including energy cost increases and/or any government
Pricing for air-inclusive vacations, including those with Intra-vacation air, are
guaranteed when Avalon has received your full cruise plus air deposits as noted
above. Avalon reserves the right to ticket vacations with Intra-vacation air upon
receipt of full deposits thus any subsequent reservation changes made at your request
are subject to airline-imposed change fees, cancellation fees and/or changes in
airfare price, which are your responsibility to pay. International air is only available
to passengers traveling from the United States and only available when booked in
conjunction with a cruise vacation.
Vacation departures in 2014 are subject to itinerary modifications. Full details
will be available in May 2013. Travelers have the right to cancel their reservation
without penalty within 7 days of notification in the event of itinerary modifications
for departures in 2014 prior to the release of the 2014 brochure..
Visas & Passports:
You are responsible for obtaining and paying for all visas and entry documents,
for meeting all health and other requirements, and for any documents required by
the laws, regulations, orders, and/ or requirements of the countries you will visit.
Visa and entry documents must be obtained independently. Non-U.S. citizens must
consult with appropriate consulates to determine if any visas are needed; you are
responsible for obtaining all visas and entry documents independently. Avalon is
not responsible for providing you with specific visa and passport information or
documentation, for any fees associated with obtaining these documents, and Avalon
cannot accept liability for any passenger refused entry onto any transport or into
any country due to failure of the passenger to carry correct documentation.
All passengers traveling internationally are required to have a passport. Most countries
require that the passport be valid for at least six (6) months beyond the conclusion
of your trip. It is recommended you have a minimum of three blank pages in your
passport when traveling, as many countries require blank pages. Multiple-entry visas
are required for some vacations. It is your responsibility to verify all visa and
passport requirements. The process of obtaining a visa and/or passport can take
up to three months or more.
Some government agencies in foreign countries require Avalon to collect and pass
on certain personal and other details related to you, including but not limited
to government-issued identification and passport details. If you fail to supply
the details as requested fully and accurately, your trip may be interrupted or cancelled.
There are no refunds for failure to provide documentation or failure to provide
documentation by the time required.
Hotels & Accommodations:
The hotels listed on this web site are intended to be used on all departures however
hotels are not guaranteed. Avalon reserves the right to substitute other hotels
than those listed on the itinerary pages. If a change becomes necessary for any
reason, including alternate hotels for additional departures on the same date, or
hotel location changes within or outside itinerary cities, the hotel substituted
will be of an equivalent or higher quality to those shown. No refunds are provided
for hotel changes; full cancellation penalties as noted above apply. Every effort
is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide
double-bedded rooms. These rooms will be allocated to couples. Please note that
check-in times vary worldwide; Avalon cannot control or guarantee check-in times.
Porterage at hotels for one suitcase per person is included in the vacation price.
Airport/train station porterage is not included unless otherwise specified in your
travel documents. Please be prepared to carry your own suitcase on and off airplanes
and trains and through airports and train stations.
Your single bag should have dimensions not exceeding 30"x21"x11" and weight not
exceeding 50lbs (22kg). We regret that we are unable to accept a second suitcase
or any luggage exceeding these limits on any Avalon vacation outside of Europe.
Some vacations have more restrictive regulations than these listed above. Please
refer to your Travel Documents for more information.
Air carrier restrictions may vary from the limitations listed above. Size and weight
limitations for carry-on and checked baggage vary from airline to airline and even
according to destination, and are becoming more restrictive. While making a booking,
you will be provided with baggage fee information. After booking, up-to-date information
on carrier specific standard checked baggage allowance (including size and weight
limitations), the standard allowance (and fee, if applicable) for carry-on baggage,
and the standard fee for the first and second checked bag, along with the information
that additional discounts may apply depending on flyer-specific factors (.e.g. frequent
flyer status, military, credit card used for purchase or early purchase over the
internet, etc.) can be found on the carrier's website or by accessing www.iflybags.com.
Please read this information carefully as Avalon is not responsible for additional
fees imposed by air carriers for baggage and these fees are not included in the
airfare or the vacation package price. You will be required to pay these fees directly
to the airline at check-in.
Regulations within most airports require that travelers handle their own luggage
through customs. No responsibility is accepted by Avalon for loss of or damage to
baggage or any of the traveler's belongings throughout the duration of the vacation.
Baggage insurance is recommended. See the Avalon Web site for Trip Protection plan.
Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons,
wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses.
Carry-on bags must be small enough to store in overhead bins or under the seat in
front of you on motorcoaches and other transportation.
Passenger Travel Documents, including e-ticket itineraries, are sent by regular
ground delivery approximately 2-3 weeks prior to departure, provided full invoice
payment has been received. If available, a service charge per reservation is added
for documents requested in advance and/or for 2-day delivery. Please indicate at
the time of reservation whether you prefer regular ground delivery or 2-day delivery
or for delivery to multiple addresses. (2-day delivery with related charges is required
for reservations made within 45 days of commencement of services and for delivery
outside the continental United States; charges will be quoted at time of reservation).
Gratuities are included for services during the land stay of your vacation. This
includes wait staff at included meals, hospitality staff at hotels for nights purchased
through Avalon, and porterage at hotels for one suitcase per person. Gratuities
for your Tour or Cruise Director, Local Hosts, Local Guides, and ship's crew are
not included in the vacation price and are discretionary.
Not Included In The Land/Cruise Vacation Price (When Air Is Not Purchased Through
The following charges are not included in the cruise vacation price: airfare to
and from the start of your vacation; Intra-vacation air unless specified as included
in the itinerary; airline baggage fees including checked and/or excess baggage fees;
Federal inspection fees for the Federal U.S. Customs and Immigrations; International
Air Transportation tax; agricultural tax; other per person taxes imposed by government
entities; airport taxes and fees including the September 11th Security fee up to
$10 per person, passenger facility charges up to $18 per person, Federal domestic
flight segment fees up to $3.70 per segment, and U.S. and International arrival
and departure and other government-imposed fees added by the airline and applicable
at time of booking; port fees and taxes; passports; visas and vaccinations; tips
to your Tour or Cruise Director, Local Host, driver, Local Guides, and/or ship's
crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar;
alcohol, beverages, and food outside of the contracted Avalon menu as presented
at a hotel or restaurant or onboard your vessel (these extra items will be billed
to you before leaving the hotel, ship, or restaurant); optional excursions; additional
activities and excursions purchased online; airport transfers on non-qualifying
flights; airport transfers with cruise only vacations, porterage at airports and
train stations; Trip Protection; and all other items of a personal nature.
Some South America countries (Argentina and Chile) require international travelers
to pay entry and/or exit fees at the airport. These fees will be collected by the
local government and are payable by the traveler at time of travel. Your confirmation
booking information will contain information about these fees. If you would like
more information prior to booking, please contact your Travel Consultant.
Please note that any request for refunds is subject to these Terms & Conditions;
no refund will be made for unused services of less than 48 consecutive hours, for
unused transportation where group activity tickets are involved or for voluntary
modifications made by the traveler. Airport transfers are complimentary with air
booked through Avalon on qualifying flights and dates; not all flights or dates
qualify. Customers not using the included transfer will not be given a cash equivalent
or vacation price reduction.
Service Inquiries after the Vacation:
As it is difficult and sometimes impossible to properly investigate a complaint
if Avalon is not advised of such complaint quickly, any compensation you may have
been able to claim could be reduced or even forfeited if you do not follow the complaints
procedure set out in this clause.
Any complaint or claim involving the vacation services offered in brochures or on
the Web sites must be notified to Avalon within 30 days of the tour completion,
except where such time limitations are prohibited by law.
After returning from your vacation, if you wish to inquire about any services provided,
please ensure that all correspondence relating to those services is received by
Avalon, Traveler Services, Group Voyagers, Inc. (see address under "Responsibility").
Any complaint or claim involving the vacation services offered on this web site,
involving the negligence of any suppliers, sub-contractors, or agents in relation
to any service provided to the vacation participant, must be notified to Avalon
while on vacation or within 30 days of the vacation completion, except where such
time limitations are prohibited by law.
Holidays and Special Events:
During local or national holidays or special events, peek seasons, on Sundays, and
during religious occasions, certain facilities such as museums, churches, restaurants,
sightseeing tours, hotels, and shopping may be limited or not available. Alternatives
will be offered whenever possible. Avalon cannot be held responsible for any closures,
necessary itinerary changes or curtails for any reason.
Christmas Market Vacations:
Please note that Christmas markets generally close around the third week of December.
Please be aware that during your participation in vacations operated by Avalon,
certain risks and dangers may arise beyond our control, including but not limited
to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile,
aircraft, or other means of transportation; forces of nature; political unrest;
acts of lawlessness or terrorism; and accident or illness in remote regions without
means of rapid evacuation or medical facilities. Avalon will not have liability
regarding provision of medical care or the adequacy of any care that may be rendered.
While Avalon will use its best efforts to ensure that adequate measures are taken,
by agreeing to participate in a vacation and/or optional excursions you agree that
you will hold Avalon harmless regarding any provision of medical care or the adequacy
of any care rendered. Avalon is not responsible for such risks and dangers that
may arise beyond our control. Payment of your deposit indicates you accept these
risks and dangers and agree to hold Avalon harmless for such.
Photographs or Pictures:
Photographs or pictures appearing on the website should be used solely as an indication
of facilities and attractions. Actual facilities and attractions may vary according
to itinerary. Maps shown on the vacation pages are current at the time of printing
and may not reflect the actual routing should the itinerary change.
Optional Excursions & Activities:
Optional activities and excursions ("the Services") available for booking are provided
by local operators or other third parties that are entirely independent of Avalon
and do not form any part of the product or services sold to you by Avalon or of
these Terms & Conditions, even where Avalon suggests particular operators/other
third parties and/or assists you in booking such optional activities or excursions.
Your contract for such Services will be with the organizer or operator of that Service
and will be subject to its Terms & Conditions, which may contain exclusions or limitations
of liability. Avalon has no liability for any such optional activity or excursion
or for any act(s) or omission(s) of the organizer or operator or for any of its
employees or agents or any other person(s) connected with the optional activity
Any advice or assistance on or with any Service provided by any local representative
does not mean or imply that the Service is sold, supervised, or controlled by Avalon
or that any such advice or assistance is given on behalf of Avalon. Vacation participants
are asked to check with the operator of any optional activity or excursion and the
applicable Terms & Conditions before booking.
For operational reasons, not all optional excursions listed in the cruise itinerary,
in print, online or in travel documents may be available during your vacation. Your
Cruise Director will advise of availability while on cruise.
In the event of water level problems on stretches of any river, or of technical
problems of any nature, it may be necessary to operate part of the itinerary by
motorcoach. Avalon reserves the right to change the itinerary whenever conditions,
in the opinion of the Master of the Ship or local waterways regulations, render
it advisable or necessary. In addition, river and other local authorities often
need to carry out repair or maintenance work on the river or canal banks, stretches
of river or canal, bridges, locks or docks, or other areas which may impede river
cruise travel. This is frequently undertaken with little or no advance notice to
river cruise operators, and can cause Avalon Waterways to make changes to the published
itinerary or to operate part of the itinerary by motorcoach with little to no advance
notice. These events are beyond our control and Avalon Waterways will not be responsible
for any loss, expense, or inconvenience caused by reasons of such changes.
Avalon reserves the right to cancel, advance, or postpone any scheduled tour and/or
sailing date and may, but is not obligated to, substitute another vessel, and shall
not be liable for any loss whatsoever to tour/cruise participants by reason of any
such cancellation, advancement, or postponement. In the event of cancellation by
Avalon, tour/cruise participants' only right of recourse shall be to a refund of
monies paid to Avalon in connection with such tour/cruise. In the event of charters
of the vessels, strikes, lockouts, riots, or stoppage of labor for whatever cause
or for any other reason whatsoever, Avalon may at any time cancel, advance, or postpone
any scheduled sailing and may, but is not obliged to, substitute another vessel
and shall not be liable for any loss whatsoever to tour/ cruise participants by
reason of any such cancellation, advancement, or postponement.
Group Voyagers, Inc., located at 5301 South Federal Circle, Littleton, Colorado
80123, is an independent company ("the Company") licensed to market and distribute
travel products under the Avalon brand name, and arrange for the vacation services
offered on this web site, including transportation, sightseeing, and accommodations
through independent contracts. Air carriers, accommodations, and other suppliers
(including but not limited to trains, cruises, ferries, motorcoaches, hotels, and
restaurants) providing services are independent contractors and are not agents,
employees, servants, or joint venturers of the Company or its affiliates. All certificates
and other travel documents for services issued by the Company are subject to the
Terms & Conditions specified by the supplier, which are available upon request,
and to the laws of the countries in which the services are supplied.
The international carriage of passengers is subject to international conventions
and treaties, where applicable. These international agreements limit and, in some
events, exclude the carrier's liability to passengers (vacation participants). Where
any claim or part of a claim (including those involving death or personal injury)
concerns or involves any travel arrangements (including the process of getting on
or off the transport concerned) provided by any air, sea, inland waterways, rail,
or road carrier or any stay in a hotel, the Company's maximum liability is the maximum
which would be payable by the carrier or the hotel keeper concerned under the applicable
international convention, treaty, or regulation applicable to the travel arrangements
or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international
travel by air, the EU Regulation on Air Carrier Liability for air carriers with
an operating license granted by an EU country, the Athens Convention for international
travel by sea) in that situation.
After departure, if the services included in the vacation cannot be supplied or
there are changes in an itinerary for reasons beyond the control of the Company,
depending on the circumstance, the Company will take reasonable action to arrange
for the provision of comparable services. Any resulting additional expense will
be the responsibility of vacation participants, and any resulting savings will be
refunded by the Company to vacation participants.
The Company reserves the right to accept or reject any person as a vacation participant;
to expel any participant from the vacation; to make changes in the itinerary whenever
the Company deems it necessary for the comfort, convenience, or safety of the participants;
and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its affiliates shall
be liable for any damage, loss (including personal injury, death, and property loss),
or expense occasioned by any act or omission of any supplier providing services,
any insurer or insurance administrator under the Trip Protection Plan, or any other
Any dispute between the vacation participant and the Company directly or indirectly
relating to the Terms & Conditions shall be first submitted to mediation at Denver,
Colorado, before a mediator mutually agreed to by the parties. If mediation is not
successful, the dispute must be resolved by binding arbitration under Colorado law
before the Judicial Arbiter Group or its successor located at 1601 Blake Street,
Denver, Colorado 80202. The prevailing party shall be entitled to an award of costs
and reasonable attorneys' fees. Any action to enforce the arbitrator's decision
shall be brought in the state or federal courts in the State of Colorado.
Arbitration against the Company must be commenced within one year following the
date of vacation completion. Neither the Company nor any affiliate shall in any
case be liable for other than compensatory damages, and you hereby waive any right
to punitive damages.
No person, other than an authorized representative of the Company by a document
in writing, is authorized to vary, add, or waive any term or condition on its Web
site, including any term or condition set forth in the preceding provisions.
As a passenger onboard an Avalon Waterways river cruise, you are also subject to
the Terms & Conditions of the Carrier. Carrier Terms & Conditions are available
for each Avalon Waterways ship.
- River Cruise Voyage aboard MS "Affinity"
- River Cruise Voyage aboard "American Queen"
- River Cruise Voyage aboard MV "Artistry II"
- River Cruise Voyage aboard MS "Creativity"
- River Cruise Voyage aboard MS "Expression"
- River Cruise Voyage aboard MS "Felicity"
- River Cruise Voyage aboard TC "Imagery"
- River Cruise Voyage aboard MS "Luminary"
- River Cruise Voyage aboard MV "Scenery"
- River Cruise Voyage aboard MV "Tapestry"
- River Cruise Voyage aboard TC "Tranquillity"
- River Cruise Voyage aboard MS "Panorama"
- River Cruise Voyage aboard MV "Visionary"
- River Cruise Voyage aboard MV "Vista"
Avalon is a service mark registered in the U.S. Patent and Trademark Office.CST#2017032-20