Frequently
Asked Questions
WHAT YOU NEED TO KNOW BEFORE YOU GO
What exactly is included in my vacation?
The true value of your vacation is in the accurate, detailed vacation description that is unusually specific. The agenda for each day is spelled out with exactly what is included in the price. Sightseeing with Local Guides is clearly listed. Inside visits and special features are spelled out in UPPERCASE. When you compare the inclusions to that of our competitors—and then compare the prices—you will see why knowledgeable travel agents consider a vacation with the Globus family of brands the best value.
When can I purchase optional excursions?
Globus includes all the msut see sights with inside visits at all destinations at no extra cost to you. Inside visits and special features are spelled out in UPPERCASE in the itinerary description in brochure and the Web site. In addition you will be offered optional tours to enhance your destination experience. Your Tour Director/Local Host/Cruise Director will go through the optional tours for purchase while you are on vacation. You may choose and purchase any optional excursions at that time. A list of optional excursions will be included in your documents for review prior to departure or can be viewed online. Approximate costs and descriptions of possible optional tours are mentioned on our Web site and in the travel documents to enable you to budget. They can be booked and paid for on tour only. Some optional tours mentioned in your travel documents may not operate due to weather, minimum participation, or other operational reasons. Monograms independent travelers can pre-book optional excursions online or through their travel agent up to 10 days before their journey. For more information please see the Monograms Web site.
What airline can I fly? Is the arrival and departure transfer arranged for all vacations?
You may fly any airline of choice based on what is recommended by your travel agent and that suits the dates of your travel. Airport transfers may be purchased on land-only reservations provided the arrival and departure timings of your flights are within the scheduled airport transfer times as specified for your vacation. Transfers are not available when traveling on non-brochure dates without the purchase of extra nights however, for an additional charge in select cities, transfers can be arranged when you purchase extra nights before or after your vacation. Transfers can not be provided when you join a vacation late or leave a vacation early. Your travel agent will be able to provide you with information on availability and prices of transfers at the time of booking. Transfers will be provided only if confirmed by Globus family of brands. Look for confirmation of your transfer in the travel documents.
Does the Globus family of brands offer a Travel Protection/Insurance plan for purchase or is a plan included in the vacation price?
In certain countries & regions, the Globus family of brands offers Trip Protection / Insurance that protects against trip cancellation, delay and interruption. This is not a comprehensive travel protection and only provides coverage on Globus family of brands trips, in case you have to cancel or leave early due to covered reasons. It is optional for you to purchase and is not included in the standard vacation price. We do recommend that this, as well as a comprehensive Travel Protection/Insurance policy, be purchased for the duration of your vacation.
Do I need a Passport and/or visa?
When traveling overseas, a passport is required for all citizens, including Indian citizens. Most countries require a visa. You are responsible for obtaining and paying for all visas and entry documents. Non-India citizens should consult with appropriate consulates to determine if any visas are needed.
Why is it important that I give my name as it appears on my passport?
We do not allow a change in names of passengers at any time after the booking is made. Due to increased travel security around the world, it is now more important than ever that your bookings with airlines, hotels, cruise liners, etc. match your first and last name exactly as it reads on your passport. Additionally, any changes, which include spelling, may be subject to a change fee, penalty, or cancellation. We also recommend a minimum of three blank pages in your passport for stamps while traveling.
Does the Globus Family of brands provide visa assistance service?
With the exception of Russian visa letter which is provided at an additional charge, we do not give any hotel vouchers for any visas. For Globus’ Russia & Northern Europe (Eg: Tour Code RR), which requires Russian, Belarus and Schengen Visa, Globus could also help in getting a Belarus visa while on tour at a charge. The Globus family of brands takes no responsibility for obtaining or notifying travellers about visas required for any vacation. Please pay special attention to certain tours that need more than one visa, i.e. Spain & Portugal (Eg: Tours 6820, ZW, ZX, ZU, etc.) needs Schengen Visa & UK Visa for Gibraltar. Some US Vacations visiting Niagara Falls (Eg: Tours 8000, 822I, 8800, etc.) require both a US and Canada visa.
Who will be my travel companions?
Our vacations are very popular worldwide and the demographic profile of travellers is varied. Your fellow travellers will include many nationalities including American, English, Canadian, Australian, Kiwi, Japanese, Thai, Indian and many others. They are usually of varied ages and professional backgrounds. This is a wonderful opportunity to make friends from people across the world.
Are prices published in the brochure / on the website guaranteed?
All vacation prices are based on rates(reflecting foriegn exchange rates) known at the time of publication and expected to be in effect at the time of departure. They do not include airfare, excpet where noted. Prices are subject to increase without notice and are subject to guarantees set forth below:
Once Globus has received your full deposit for any land-only vacation, that base land vacation price is guaranteed and your are protected against any base land priceincrease due to currency surcharge. Any subsequent cost increases are at our expense, not including energy cost increases and/or any government tax increases.
Air-inclusive vacations, and/or land-only vacations that include air between cities(internal air), are guaranteed when Globus has received your full land and air deposit. Globus reserves the right to ticket passengers upon receipt of full land and air deposit and thus any subsequent changes made at your request are subject to airline imposed change fees and/or changes in airfare price which are the responsibility of the passenger to pay.
Vacation departures in 2011 are subject to price and itinerary modifications. Full details will be available in October 2010. passengers have the right to cancel reservation without penalty within 14 days of notification in the event of price increases for departures in 2010.
How early does one have to wake up on the vacations?
The wake-up call differs based on the type of vacation, the season when you are travelling, the city that you are in and even the weather. Wake up timings are not the same for each day and the Tour Director will advise you of these once the tour starts. Early starts offer the advantage of reaching sightseeing spots before the rush starts and this leaves you free the rest of the day giving you more time to enjoy the destination and to do as you please.
Can I get Indian / Vegetarian / Special cuisine on request while on tour?
Our vacations strive to introduce you to the authentic flavours so you can enjoy the destination in a deeper way. Therefore, meals included are usually local or continental. None of the vacations include Indian or other speciality Asian cuisine. Breakfast is included in most vacations, with the exception of Cosmos North America, though some of these vacations offer optional breakfasts that can be purchased at the time of booking the tour. Please request vegetarian meals with the Tour Director when on tour and this can usually be accommodated when requested in good time. When meals are not included, you may choose an Indian restaurant, on your own, in European and North American cities. In certain countries and regions such as National Parks of North America, it may be difficult to find Indian or occasionally even vegetarian food. The exact number of meals included on your tour is clearly specified on the itinerary and is different for each vacation.
Do vacation prices include tips to Tour Directors, Drivers, Cruise Directors and the ship's crew?
It is customary worldwide to pay tips to Tour Directors and Drivers on all international vacations. Gratuity is automatically added to the tour price on the majority of our tours and river cruises at the time of booking so you don't have to budget for this at the end of the tour. To know if the gratuity will be added and the exact amount of gratuity you are paying, please refer to the price box for your chosen vacation. You will receive Gratuity vouchers with your travel documents and all you need to do is give this to the Tour Director and driver or Cruise Director and ship's crew at the end of the vacation. Gratuity is fully refundable if you need to cancel your tour for any reason.
What is the difference between a twin-bedded room and a double room?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin-bedded room has two separate beds of any size; this is what we usually reserve for our travelers.
What size is a triple room?
A triple room is the same size as a twin-bedded room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway bed may be requested but also cannot be guaranteed.
What size can my suitcase be?
TheDue to limited coach capacity, your bag should have dimensions not exceeding 30”x21”x11” (62” linear dimensions) or weight exceeding 50 lb. Carry-on bags should not exceed the dimensions of 12”x11”x6”. Please note that air carriers, cruise lines, and other form of transportation may have other restrictions and requirements including weight, and we recommend that you contact the suppliers directly for additional information.We regret we are unable to accept a second suitcase or any luggage exceeding these limits (except on cruises).
How can I make the most of my vacation?
Our vacations endeavour to immerse you in the local destination experience with regional Tour Directors and are of international standards and quality. Your travel companions include people from all parts of the world and being friendly and a part of the group activities, rather than being on your own, makes it more enjoyable for all. You will have free time for your own activities as well. Showing respect to cultural differences often gets respect in return. It is also imperative that you maintain punctuality at all times, for departure timings, optional tours and meeting times so that everyone, including you can maximise on the tour experience. Keep an open mind and exhibit attitudes that set a positive example of our nation outside - every citizen is a country's ambassador, especially when travelling overseas.
How is seating determined on the motorcoach?
We offer daily rotation of seating, which gives everyone a variety of views. Our detailed terms and conditions will also help with some more answers such as: Are prices in this brochure guaranteed, What size can my suitcase be, When will I receive my travel documents, etc.
It’s in your interest to book early.
Book your vacation as soon as possible to guarantee space on the vacation of your choice. Many Globus family of brands vacations sell out months before departure. Call your travel agent. Note: Please note that certain vacations may attract a currency surcharge due to fluctuating exchange rates. Please check with your travel agent before booking. |